Terms and Conditions
By registering and placing an order with machinesmm.com, you agree and accept our Terms of Use and all policies set out therein. We reserve the right to change these terms of service without prior notice. We ask that you read all terms of service before making any request to ensure you are up to date with any changes or future changes. If the user does not agree with any of the rules described in these Terms, they must immediately refrain from using our services. Machine SMM does not charge for registration on the platform or monthly fees for using the Portal, only for the services provided. Therefore, Machine SMM is not responsible for supposed sales of access to the platform made by third parties or purchases made outside the platform. Each customer must address their complaint directly to the person who made the supposed sale.
1. SCOPE OF THE POLICY.
Relationship between the purchase of digital marketing services from users on social networks. Interactions carried out on the machinesmm.com platform will be governed by this document. By registering on the platform, the user agrees and accepts the provisions of these terms and conditions of use.
2. USER REGISTRATION
The user must register on the machinesmm.com platform to purchase the digital services offered on the platform.
Personal data necessary to ensure the security of transactions will be required, such as name, cell phone number, and email. After registering, the user can purchase expiring credits that can be converted into digital services.
3. OFFER OF DIGITAL SERVICES
The machinesmm.com platform is a platform for reselling digital services for marketing on social networks, exclusively for resellers.
All profiles, photos, videos posted and names used in said profiles are made available by third-party suppliers, and the machinesmm.com platform has no autonomy or responsibility over them. Any product on the website is subject to price changes or termination without prior notice and is intended for users over 18 years of age who own the profiles that benefit from the purchases. When purchasing on our website, you affirm that you are 18 years of age or older and that you are the owner or have authorization from the owner of the profile for which you are making the purchase.
The services are purchased through expiring credits that can be purchased on the platform.
The credits have an expiration date of 3 (three) to 6 (six) months, according to the provisions of these terms and conditions of use.
All services offered on the machinesmm.com platform are digital in nature.
4. USER OBLIGATIONS.
Before purchasing a digital service, the user must ensure that the recipient's social network profile is in PUBLIC MODE.
It will NOT be possible to reverse an order on a private account and there will be NO refund of credits used.
Any inappropriate, disrespectful or aggressive behavior towards any service provider linked to Machine SMM may result in your account being suspended.
The machinesmm.com platform will NOT be held liable in the event of changes in the policy of the recipient's social network platform that may result in the loss of followers, likes or views.
If there is evidence of fraud or behavior that violates the terms and conditions of use, as well as causes damage to the platform or to customers, machinesmm.com may investigate user registrations on the platform and, if necessary, make them unavailable. We may modify, suspend or terminate your access to or use of our Services at any time, in cases where the user violates the provisions or intentions of these Terms, as well as harm, endanger or legally expose the machinesmm.com platform, our users or third parties. By using our website you agree to this and all terms.
5. WARRANTY
Services described with the acronym “SR”, or without any nomenclature that explicitly offers the replacement of the service, DO NOT have the warranty, and the provisions of item 5 of this term do not apply.
In the event of a decrease in users after receiving the order, free replacement of users will only be possible for services that have this warranty.
When there is a warranty, the user will be entitled to a full refund of the credits if the service is not replaced within 30 (thirty) days, complying with the replacement rules explained in item 6.
The contract guarantees the delivery of the service and the quantity purchased, but does NOT guarantee the permanence of followers.
The machinesmm.com platform is NOT responsible for the loss of followers for reasons beyond the company's control, such as changes in the policy of the recipient profile's social media platform or followers who unfollow of their own free will.
6. SERVICE REPLACEMENT
Digital services are sent in installments, according to the time agreed with the user.
There will be NO compensation for the loss of followers after the service has been delivered in full.
If the link has not been provided correctly or there is a change in the username or the profile link itself, the service will NOT be replaced.
The user should NOT change the username or the access link to the recipient profile.
The replacement criteria will be based on the user's last order. Only the last purchase will be evaluated for purposes of meeting the replacement criteria. If the user makes a new purchase for the same profile after the defective order, the refund may not be possible.
Making a new order DOES NOT renew the replacement period for previous orders.
For replacement purposes, the number of users that will be the information base for replacement is described by the formula: Initial quantity + Quantity contracted = Quantity of the information base.
Bonuses and organic gains that exceed the quantity contracted will NOT be considered for replacement purposes.
7. SERVICE DELIVERY
It will NOT be possible to remove services, such as followers, likes or views, from your account after delivery.
Services may be delivered in a larger quantity than that requested by the user, NOT requiring any payment of amounts greater than the amount contracted. However, it will NOT be possible to remove the excess of the service.
The refund of the credit used may only be requested in cases where the delivery of the service exceeds the period stipulated in the purchase. However, due to the very nature of the transaction, it is possible that the delivery of the service occurs even after the credits have been returned.
The maximum period for delivery of any service offered on the website is 15 business days.
The user should NOT purchase the same service twice before delivery is completed. In such cases, it is possible that the user may lose the credits from a transaction.
8. PAYMENT
Payment is made by purchasing credits on the platform that can be converted into digital services.
The balance will only be added to the account after payment confirmation. The confirmation period may vary depending on the payment method used by the user.
Users who dispute amounts debited by the platform used by the machinesmm.com platform or by credit card operators may have their account on the machinesmm.com platform temporarily or permanently suspended.
Service prices may vary, without prior notice, between the time the credit is purchased and its conversion into the service. In such cases, the user will be charged the amount at the time of conversion of the service.
False Chargeback/Dispute requests, that is, requesting cancellation after the customer has received the service/product, thus acting in bad faith, with the intention of obtaining an illicit advantage to the detriment of others, constitutes the Crime of Fraud through Fraud, provided for in Article 171 of the Brazilian Penal Code, with the penalty of imprisonment of one to five years, and a fine.
9. EXPIRATION OF CREDITS
Credits acquired at conventional prices will be valid for 6 (six) months after their acquisition.
Credits acquired at promotional prices will be valid for a maximum of 3 (three) months after their acquisition.
After expiration, credits cannot be converted into services on the platform and there will be no refund of the amount paid.
Credits acquired with the previous expiration policy will be valid for 6 (six) months, counting from the publication of the changes to the terms and conditions of use on the website (December 4, 2022).
10. CHANGES TO THE TERMS AND CONDITIONS OF USE.
machinesmm.com reserves the right to update, modify or replace these terms and conditions of use, with immediate effect on all transactions carried out through the platform.
Any changes to the terms and conditions of use will be published on the website and should be consulted by the user.
11. RIGHT TO WITHDRAW/CANCELLATION
The provisions of the right to withdraw/cancel do not apply to relationships established on the machinesmm.com platform.
The platform offers a digital service for exclusive resale use. The user is not the final recipient of the product. Therefore, there is no need to discuss the applicability of the Consumer Defense Code (CDC) and its specific rules. The services available on this portal are for the exclusive use of resellers.
12. GENERAL DATA PROTECTION LAW (LGPD)
The hypotheses for processing personal data are those provided for in items I, V and VI of art. 07 of Law No. 13,709/2018 - General Data Protection Law (LGPD), therefore, Users give their express consent, freely, in an informed and unequivocal manner, so that the platform can process their personal data, with the purpose of promoting the requested legal demands, as well as to preserve them for database purposes after the termination of the contract.
At any time, the user may request information about their personal data, as well as revoke their consent, except in cases where the processing is necessary for the execution of this contract.
13. USE FOR POLITICAL-PARTISAN PURPOSES
The user must NOT use the service for political and/or partisan purposes, under the risk of being investigated for electoral crime, abuse of power in digital media and electoral offenses, in addition to revocation of office, if the user is an elected politician, in accordance with the Penal Code and the Cybercrimes Law.
14. APPLICABLE LEGISLATION
Brazilian legislation will be applicable to the relationship between the user and the machinesmm.com platform
The courts of Minas Gerais will be elected to settle legal disputes between the user and the machinesmm.com platform.
15. RELATIONSHIP BETWEEN COMPANIES AND BRANDS
machinesmm.com reinforces the non-existence of any links with the companies and brands in which the interaction services are provided.